If there is an issue during a route or additional assistance is needed, the driver is instructed to contact the Dispatch office.

The Irving ISD Security & Director of Transportation and/or the school will be consulted on how best to proceed if the issue prevents a timely route.

Irving ISD Transportation will contact parents/guardians to inform them of the new route assignment and pick-up/drop-off times.

Families will be contacted within three to five school days after Irving ISD receives a transportation change request.

If a special education student who receives transportation services moves, it is the responsibility of the parent/guardian to notify the school and request a transportation change.

If an Irving ISD school official requests, Irving ISD Transportation will send a return bus after the route is completed.

The parent/guardian must contact the school in order for the request to be processed.

The driver will notify the dispatcher for further instructions.

The office will call the contact number listed on file for the student.